Questions and Answers
Only authorized Town employees are permitted to turn the water valve on/off at the street. Contact the Public Works department well in advance, as the timeline for this service is based on our staff availability; same-day service is not guaranteed.
- Regular hours: Mon to Fri, 8:30am to 4pm – contact publicworks@comox.ca or 250-339-5410
- After hours: for emergency leaks only, call the Town’s answering service, Protec at 250-338-9434
Notes:
- There is no charge for this service when requests are made as outlined above.
- Related Bylaw 529, Section 7(e)
Questions? Contact publicworks@comox.ca or 250-339-5410
As part of the Comox Valley Water Service, the Town of Comox purchases water from the Comox Valley Regional District and distributes it to properties within the Town of Comox municipal boundary.
For most properties, the Municipal Utility Water Service Fees are noted on the annual Property Tax Notice.
Consumer rates for water are governed by the Comox Water Rates and Regulations Bylaw 529, and depend on whether or not a water meter is installed on their service connection.
If a residential property has a water meter installed - visit the Water Metering webpage.
The Town purchases water from the Comox Valley Regional District and is therefore subject to the water-use restrictions specified in the Comox Valley Water Conservation Bylaw (PDF), which establishes four stages of water-use restrictions.
View the Current Water Restrictions webpage or the Comox Valley Regional District website.
In 2010, Town Council implemented a water metering project to help identify water leaks and reduce the cost of water for all Town of Comox residents. The metering project also makes it possible to meter and invoice commercial and residential properties for actual use.
Properties that receive a meter may continue paying the flat rate water fee or they may volunteer to be billed by the meter - view the Water Metering webpage.
Water Testing - provided by Vancouver Island Health Authority or visit the Town of Comox Water System results, and enter Comox in the search field.
Government of British Columbia's Living Water Smart Resource Centre
Comox Valley Regional District - Water Conservation Tips and Additional Resources